Repair Information & Warranty

 

 

 

General Information

 

ANE Model tests each electronic component thoroughly before packaging to ensure quality and guarantee it is free of manufacturing defect. Customer satisfaction is our top priority. However, due to any unforeseen reason that a mistake is made during installation, and following instructions in trouble shooting steps in a manual could not help resolve the problem, then please contact your local dealer or ANE Model directly.

According to our experience most of the problems can be fixed by carefully following the instructions provided in trouble shooting section.

Doing so can save your time and postage.

 

Warranty

  1. SmartSwitch™
    1. If a SmartSwitch™control chip or servo fails to operate during first 90 days of purchase, ANE Model will replace it for free. After 90 days and before a year of purchase, ANE Model will provide free repair service. If after a year, we will repair it with a charge. For detailed rate please refer to repair fee guide.
    2. If a SmartSwitch™ indication light panel fails to operate during first 90 days of purchase, ANE Model will replace it for free. After 90 days we will repair it with a charge. For detailed rate please refer to repair fee guide.
  2. DCC decoder
    1. If a DCC decoder fails to operate during first 90 days of purchase, ANE Model will replace it for free. After 90 days and before a year of purchase, ANE Model will provide free repair service. If after a year we will repair it with a charge. For detailed rate please refer to repair fee guide.
    2. If a speaker or any light panel that comes with DCC decoder fails to operate during first 90 days of purchase, ANE Model will replace it for free. After 90 days we will repair itwith a charge. For detailed rate please refer to repair fee guide.

Exclusions

  1. This warranty does not cover damage resulting from accidents, fire, floods, or other acts of god.
  2. If a user does not follow the installation instructions in the manual and causes product damage or malfunction.
  3. If a user does not follow the operating instructions in the manual and causes product damage or malfunction.
  4. If a user removes the shrink tubing from the decoder, drills or enlarges circuit board holes, cuts or trims the circuit board or changes any electronic components.
  5. If a user does not follow installation or/and operation instructions in a manual and causes another model (any non-ANE Model product) damage or malfunction.

Mailing Instruction

 

  1. If you have to send the product back to ANE Model to repair, please fill in Product Repair Form and describe the problem in detail in order to help our technicians to identify the cause promptly. Also please send us the original receipt of purchase. We will send it back to you along with the repaired product.
  2. Make sure the return product is packaged properly, postage paid and insured. ANE Model is not responsible for any product damage or lost caused by any third party carrier.
  3. Return ANE Model product only. Under no circumstances should you send your locomotive (or other model) to us, as we cannot assume any liability for their safe return.

Repair Fee Guide The following fee guides include return postage

 

  1. SmartSwitch
    • ●SmartSwitch™ control chip USD 35
    • Control servo USD 30
    • SmartFrog Chip USD 28
  2. DCC decoder
    • Sound decoder chip USD 45
    • Decoder chip USD 40
    • Station decoder chip USD 25
    • Speaker USD 20
    • Light panel USD 20

 

Copyright © 2014, ANE Model. All Rights Reserved.

 

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Copyright © 2017     國特科技有限公司 ANE MODEL Co., LTD.
10F., No.50, Fuxing Rd., Zhongli Dist., Taoyuan City 32041, Taiwan (R.O.C.) 
32041 台灣桃園市中壢區復興路50號10樓

TEL : 886 3 4270573

Mail:service@anemodel.com